Terms and conditions
Terms and Conditions
Terms of Service
Last updated: January 1, 2025
Using our service
By using Twenty1Tools, you agree to these terms. If you don't agree, please don't use our service.
We provide tools for collecting and analyzing user feedback, including our "What If?" platform.
Your account
You need an account to use our service. Keep your login info secure and let us know if someone unauthorized accesses your account.
We can suspend or terminate accounts that violate these terms.
Payments
Our service requires payment for most features. Payments are processed securely through third parties.
- Subscriptions auto-renew unless you cancel
- We bill in advance
- Refunds follow our refund policy
- Prices may change with notice
- You're responsible for applicable taxes
What you can do
- Use the service for your business needs
- Collect feedback from your users (with their consent)
- Access your data and analytics
What you can't do
- Use the service for illegal activities
- Share your account with others
- Try to hack or break our systems
- Send spam or collect data without permission
- Reverse engineer our software
Your data
You own your data. We store it securely but you're responsible for what you collect.
We use your data only to provide our service and follow our privacy policy.
Our responsibilities
We'll do our best to keep the service running, but we don't guarantee uptime.
We can change features or discontinue the service with reasonable notice.
Liability
Our service is provided "as is." We're not liable for any damages or data loss.
If something goes wrong, your only remedy is to stop using the service.
Termination
You can stop using our service anytime. We'll delete your data after a reasonable period.
We can terminate your account for violations of these terms.
Changes
We may update these terms occasionally. We'll notify you of major changes.
Contact
Questions? Email us at legal@twenty1tools.com